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Return Policy
GotYourBack is happy to accept items that are returned within 30 days from the date of purchase. When returning a product for non-warranty a restocking fee of 10% of the original purchase price will be applied. Products must be returned in their original packaging and in new condition. Shipping to and from our facility is non-refundable.
*A 20% restocking fee will be applied to all Oakworks products.
Lotions, oils, creams, linens, cd's and dvd's are returnable only if unopened or due to manufacturers' defect. GotYourBack cannot accept returns of bedding, linens, mattresses and Custom orders.
Any product that is found to be defective can be returned for a full credit and/or exchange including shipping to and from our facility. Please inspect your packages and report any damaged or defective products to our Customer Service Department within 3 business days.