Return Policy

GotYourBack is happy to accept items that are returned within 30 days from the date of purchase. When returning a product for non-warranty a restocking fee of 10% of the original purchase price will be applied. Products must be returned in their original packaging and in new condition. Shipping to and from our facility is non-refundable.

*A 20% restocking fee will be applied to all Oakworks products.

Lotions, oils, creams, linens, cd's and dvd's are returnable only if unopened or due to manufacturers' defect. GotYourBack cannot accept returns of bedding, linens, mattresses and Custom orders.

Any product that is defective upon receipt can be returned for a full credit and/or exchange including shipping to and from our facility. Please inspect your packages and report any damaged or defective products to our Customer Service Department within 3 business days.

Warranty returns should be reported by email or phone. If a product needs to come back for repair and or replacement the customer is responsible for paying the shipping to our warehouse and we will ship the repaired or replacement product back out to you at no cost.

Obtaining a Return Authorization

You will need to contact a Customer Service Representative to obtain authorization to return any item to gotyourback. Please provide the rep. with your name or order reference #. You will then be given a Return Authorization # which must be printed visibly on the outside of the package you are sending back. If we are sending a return label you may pack up your product and affix the label once you have received it and take it to UPS or USPS center depending on the shipping method. If you are choosing to send the product back yourself send to the following Return Address:

GotYourBack
Returns
521 E Hector St Suite 100
Conshohocken, PA 19428.

Please Note: Returns will only be accepted with the RA# clearly visible on the package.

Packaging and Sending a Return

Please make sure to pack items the way you received them to ensure that they will arrive in good condition so we can process your refund. Use adequate packing material and tape to protect the product and remove any old labels. If you have thrown out the original box and packing material you will have to purchase new materials. Make sure the return label is properly attached to the box and the RA# is visible.

Refunds

You will receive a refund for your purchase once we have received and inspected the items. If all items are in “like new” condition we will process and/or mail your return to you within 48 hours of our receipt of the package. Please be reminded that shipping to and from our facility is non-refundable.