Most items ship UPS GroundFed Ex Ground or US Priority Mail. Certain larger products must ship via Freight. These products include all Stationary, Electric Massage Tables, and certain Sleep Systems. These items carry a higher shipping charge. You will be notified of any additional charges before processing your order. We do offer Same DayOvernight2nd and 3rd Day Airshipments. Please read more details below on Freight and Expedited Shipping.

All orders are shipped insured. Upon receiving your order, immediately inspect it to verify the order is complete. If any items are missing (and not backordered) or damaged, please contact us immediately. Save all packaging material in case a shipping claim must be made, or if you need to return or exchange an item.

We recycle almost all of our packaging, and a portion of the boxes we use for shipping. We have teamed up with other local businesses to share our excess packaging and make sure that nothing goes to waste. If you have any concerns or local waste laws that limit what you can discard, don’t hesitate to call our shipping department and let them know. They are happy to work with your situation. Thanks for caring about our beautiful environment.

Expedited Shipping

We are happy to assist you on your expedited shipping order. We offer a variety of services to meet your needs. Same day, Next Day Early AM, Next Day, 2 Day, 3 Day Air Shipping, etc. In order to meet your deadline and provide the most efficient ship method, we personally evaluate each order and require that you please contact us via email or telephone with your request. You may place your order over the internet with notes requesting expedited shipping or simply place the order and call us. In order to fulfill your request, please leave contact information to reach you quickly in the event that we need to speak with you.

Freight Shipping

Certain larger products must ship via Freight. These products include all Stationary, Electric Massage Tables, and certain Sleep Systems and Perfect Chairs. Several options exist for Freight Deliveries, including Curbside Delivery, Inside Delivery and White Glove Delivery. Freight charges often change daily also. To provide you with the most efficient and up to date information, we will contact you directly with Freight Ship Costs and Options after receiving your order. Items that require Freight Shipping will be marked on our web site and in your shopping cart. Freight charges will not be included in the estimated shipping shown on the cart.

AK, HI, PR Shipping

Shipping to Alaska, Hawiwi and Puerto Rico must ship Air and carries a higher ship charge. We will contact you with these charges after you place your order. You may then evaluate the charges and instruct us to proceed with order. We have many customers in these areas. To eliminate any delays in shipping for future orders, many of our customers give us guidelines on acceptable ship charges, pre-authorizing charges for future orders. Please contact us to set up account notes for you.

International Orders

International Orders require a higher ship charge. We will contact you via email with these charges for your review. You may then instruct us to proceed with order. We are not responsible for any customs, import or duty charges. Contact your local authorities for information on this.

Ship Time/When Will My Order Arrive

GotYourBack keeps a large inventory of your favorite products in stock and ready to ship. Most orders received by 3:00pm E.S.T. will ship the same day. If the items you ordered are not in stock, or if shipping will be delayed you will receive and email or phone call with an estimated ship date. Use the inventory status and map below to determine when your order will arrive. If you are working on a strict deadline, or just want to verify product status and ship time, do not hesitate contact us. We pride ourselves on working personally on meeting our customers needs.

Order Status/Inventory Status

If you provided an email address for us, we will automatically email you a confirmation and track # once your order ships. On our web site, you may also use the "Track Orders" feature to get updated information on your order. Of course, we are available by telephone and email to answer any questions.

Massage Lubricants, Linens, Books, Videos, CD’s, Charts, Aromatherapy Products, Stone Massage Products, Massage Tools, Stools, Theratherm Products, Hot/Cold Packs and many other massage accessories are in stock and available to ship the same day.

Hydrocollators, Paraffin Baths and Hot Towel Cabis ship in 48 – 72 hours directly from the manufacturer.

We stock hundeds of massage tables in our warehouse. We also specialize in custom building and fitting your table precisely to your needs and requirements. Getting the perfect fit sometimes requires waiting a few more days for your order. For your body mechanics, it's worth it!

In Stock Portable Tables, Chairs and Accessories by Earthlite ship in 24 – 72 hours and may ship from our PA warehouse or from the manufacturing plant in CA. If your order is not in stock you will be notified and production will take 2-7 business days. Shipping time is based on ground shipment time from CA.

In Stock Portable Tables, Chairs and Accessories from Oakworks ship in 24 – 72 hours. If your order is not in stock you will be notified and production will take 5-10 business days. Shipping time is based on ground shipment from PA.

In Stock Portable Tables, Chairs and Accessories from Stronglite ship in 24 – 72 hours. Shipping time is based on ground shipment from OR.

Golden Ratio Portable Tables and Chair production time is 3 – 4 weeks. Stationary, Electric and Spa Tables production time is 6 – 10 weeks.

Production time for stationary, electric or spa tables from Earthlite and Oakworks is 10 business days and they ship from their respective manufacturing plants in CA and PA. Ergonomic Seating and Sleep Systems are built to order and may take 1-3 weeks to ship.

Map

Please note that the map represents the time it takes for delivery once your order ships.
Shipping Map